Telehealth Service


We are delighted to advise that we have the capacity to conduct a wide range of sessions using Telehealth. There are a variety of reasons why that might be desirable, beneficial or advisable.

Research evidence strongly supports the clinical efficacy of telehealth session in a wide variety of circumstances.

Over the past 12 months we have invested heavily in moving our practice management, accounting and backoffice capability and our entire fleet of technology tools to ensure privacy, security and best practice support for our work with families. This has given us the perfect platform on which to launch a best practice telehealth service that ensures privacy, security and clinical outcomes that are of the highest standard possible.

We use Coviu, an Australian CSIRO developed platform specifically designed for health applications, so it has capabilities and protections that meet the Australian requirements for security and privacy in the healthcare industry.

Please speak to your therapist or a client services team member to discuss and book a telehealth session.


What you will need for your Telehealth session

  • A computer, laptop or tables with the camera and speaker (or headphones) switched on.
  • Google Chrome (recommended), Mozilla Firefox or Coviu for iOS
  • The email from our Telehealth platform to be able to join the session


What your Telehealth sessions may include:

  • Your Clinician sharing a document or materials (e.g. books or pictures) with you via the Telehealth platform during the session.
  • Your Clinician emailing documents or material to you before the session starts.
  • Use of toys, games or other materials (e.g. pencil and paper) that you have at home.
  • Literacy: Your child writing target spelling words while your Speech Pathologist coaches them on spelling rules.
  • Pragmatics: Your child practising conversation skills such as asking questions and responding to answers, your Speech Pathologist explaining concepts or using games to support social skills.
  • Speech Sounds: May include use of turn taking games to support motivation after the child produces the target sound modelled by the Speech Pathologist.
  • Language: The Speech Pathologist might coach you while you play with toys you have at home with your child and support you to implement strategies for language development (e.g. how to expand your child’s sentences).
  • Fine/Gross-Motor-Skills: Your Occupational Therapist may coach you through the activity with your child while assisting you to implement strategies.
  • Self-care-Skills: Using pictures/diagrams your Occupational Therapist may discuss what is currently occurring and assist you with further strategies.
  • Play or Social Skills: You may be asked to play a game with your child that you have at home while the Occupational Therapist or Speech Pathologist assists you to implement strategies to support play and/or social skills.
  • Emotional Regulation: Using materials, video links or playing games, your Occupational Therapist may explain concepts and/or assist you to implement strategies.


We remain committed to support all clients and their families, our staff and community. If you have any questions at all, please do not hesitate to speak with your Clinician or contact our Client Services Team either via phone on 9890 1062 or email at